Colocated Hosting FAQs

What Is Galaxyvisions Uptime Guarantee?

We offer a 99.9% uptime guarantee; but you should expect no network related downtime as our network infrastructure is set up completely redundantly (multi homed, multiple providers, multiple physical paths) and allows for little to no issues arising from localized upstream outages. For a more complete answer, please check our Service Level Agreement.

Does Galaxyvisions Provide Statistics For Bandwidth Usage?

Yes - all Colocation and Dedicated Server clients can view their bandwidth statistics.

How Soon Can I Bring My Equipment After Sign Up?

Client may bring the equipment immediately after sign up.

What's Galaxyvisions Policy For Spam?

GALAXYVISIONS holds an anti-spam policy. That means that a service may be terminated as a result of several complaints about spamming from your server.

What Are Galaxyvisions Terms And Conditions?

You can review our Acceptable Use Policy

Can I Visit Galaxyvisions Data Center?

Please call (201) 227-2072 or email us to set up an appointment for your visit at GalaxyVisions Data Center. Click here for the GalaxyVisions Data Center Virtual Tour.

Can I Upgrade The Package During The Contract Period?

Absolutely. GalaxyVisions Colocation solutions are flexible and scalable. Just email us to add on whatever services you are interested in.

What Kind Of Support Is Available?

GalaxyVisions provides 24/7 network support and Level 1 support for the clients that is operated through our online ticket system or via phone (201)227-2072.

What Support Services Are Provided At No Extra Charge?

There are no charges for minor administration duties (i.e. FSCK, start a service, etc.). Reboots are included to a certain degree and if they are excessive we will recommend a remote reboot device so that the server can be rebooted over the internet.

How Does The 30 Day Money Back Guarantee Work?

If you are not satisfied with the service within 30 days, you can cancel the service and receive a full refund. Please note that setup fees are non-refundable. If you cancel after 30 days, we do require a 30 day notice for all cancellations.

How Often Can I Come And Work On My Server(s) Colocated At Galaxyvisions Data Center?

GalaxyVisions Colocation solution offers 24/7/365 access capability to your server(s). There are no additional charges associated with it.

What Are The Differences Between Colocation And Dedicated Solutions?

Dedicated servers are more entry level than Colocation solutions. One would get a dedicated server when they require more customization than a simple virtual account can offer. A Colocation solution allows you to utilize any hardware that is necessary in order to fulfill your application's needs (whether it is dual processors, complex raid configurations, etc.) Furthermore, if there are several servers necessary to satisfy your needs, a Colocation solution would be more prudent as it allows you the flexibility to set up your own network and migrate additional servers in as needed.

What Kind Of Network Does Galaxyvisions Data Center Have?

GalaxyVisions network is Top Tier-1 Gigabit-based with direct links to Cogent, Tiscali, Global-Crossings, Level3, OCG, AboveNet, XO Communications, Fibernet, and multiple peering points around the globe. Read more here.

What Security Features Are In Place At Galaxyvisions Data Centers?

Our building is manned 24 x 7 by security personnel and only customers who are on the clearance list are allowed unrestricted access. Furthermore, once they reach the data center, they are required to give a biometric thumbprint to enter the facility. We also employ multiple CCTV archived video footage and can even install your own CCTV system so you can monitor your equipment over the internet at any time.

At What Capacity Level Does Galaxyvisions Keep Its Network?

GalaxyVisions always maintains the utilization at 15 - 20% capacity.

What Fire Suppression System Is In Place?

GalaxyVisions has a Gaseous fire suppression system in place which is the FM 200, in addition to several environmental monitors that are strategically placed in the data centers and are constantly observed.

Does Galaxyvisions Manage Colocated Servers?

Colocation solution implies that the client will provide the administration for his/her server while GalaxyVisions is responsible for the stability and functionality of the network. The operating system installation (or reinstall) is as far as we will go; the rest of the administration must be done by your administrators remotely once the server is online.